Job Description
We are looking for an experienced Service Manager responsible for managing and developing after-sales services within the metalworking industry, with a particular focus on the production of customized machines and production lines for filter manufacturing.
This role will involve ensuring the highest level of customer satisfaction by providing high-quality support services and coordinating technical assistance, maintenance, and repair activities.
The Service Manager will work closely with the engineering, sales, and production teams to ensure that customer needs are met promptly and efficiently.
Fluency in both English and Italian is essential to facilitate communication with customers and international teams.
Experience
At least 5 years of experience in after-sales service or technical support management, preferably within the metalworking industry.
Technical Skills:
- In-depth knowledge of products and technologies used in the metalworking industry.
- Ability to use service management software and performance monitoring tools.
- Ability to prepare post-intervention service reports and update the CRM with all the necessary information to monitor and support customers. This ensures effective communication and appropriate follow-up, helping to improve customer satisfaction and service efficiency.
- Familiarity with quality and safety regulations applicable to after-sales services.
- Excellent leadership and team management skills, with a strong customer-oriented approach.
- Excellent communication and interpersonal skills, with the ability to resolve conflicts and handle challenging situations.
- Strong analytical and problem-solving skills, with a proactive approach to process improvement.
- Fluency in Italian and English is required; knowledge of any additional language will be considered an advantage.