{"id":4130,"date":"2026-11-03T15:38:25","date_gmt":"2026-11-03T15:38:25","guid":{"rendered":"https:\/\/spm-macchine.com\/posizione-lavorativa\/service-manager\/"},"modified":"2026-11-04T11:22:23","modified_gmt":"2026-11-04T11:22:23","slug":"service-manager","status":"publish","type":"posizione-lavorativa","link":"https:\/\/spm-macchine.com\/en\/carreers\/service-manager\/","title":{"rendered":"Service Manager"},"content":{"rendered":"<h6>Job Description<\/h6>\n<p>We are looking for an experienced Service Manager responsible for managing and developing after-sales services within the metalworking industry, with a particular focus on the production of customized machines and production lines for filter manufacturing.<\/p>\n<p>This role will involve ensuring the highest level of customer satisfaction by providing high-quality support services and coordinating technical assistance, maintenance, and repair activities.<\/p>\n<p>The Service Manager will work closely with the engineering, sales, and production teams to ensure that customer needs are met promptly and efficiently.<\/p>\n<p>Fluency in both English and Italian is essential to facilitate communication with customers and international teams.<\/p>\n<h6>Experience<\/h6>\n<p>At least 5 years of experience in after-sales service or technical support management, preferably within the metalworking industry.<\/p>\n<h6>Technical Skills:<\/h6>\n<ul>\n<li>In-depth knowledge of products and technologies used in the metalworking industry.<\/li>\n<li>Ability to use service management software and performance monitoring tools.<\/li>\n<li>Ability to prepare post-intervention service reports and update the CRM with all the necessary information to monitor and support customers. This ensures effective communication and appropriate follow-up, helping to improve customer satisfaction and service efficiency.<\/li>\n<li>Familiarity with quality and safety regulations applicable to after-sales services.<\/li>\n<li>Excellent leadership and team management skills, with a strong customer-oriented approach.<\/li>\n<li>Excellent communication and interpersonal skills, with the ability to resolve conflicts and handle challenging situations.<\/li>\n<li>Strong analytical and problem-solving skills, with a proactive approach to process improvement.<\/li>\n<li>Fluency in Italian and English is required; knowledge of any additional language will be considered an advantage.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>We are looking for an experienced Service Manager responsible for managing after-sales services within the metalworking industry. The ideal candidate will coordinate the technical support team, ensuring high-quality customer service and developing procedures to optimize efficiency and customer satisfaction. Collaboration with customers and internal teams will be essential to promptly resolve issues and ensure effective support.<\/p>\n<p>\u2022 Manage and coordinate the technical support team, ensuring high-quality customer service.<br \/>\n\u2022 Develop and implement after-sales service procedures and standards to optimize efficiency and customer satisfaction.<br \/>\n\u2022 Work closely with customers to understand their needs and provide appropriate solutions, proactively managing any issues that may arise.<br \/>\n\u2022 Monitor service performance and analyze customer feedback to identify areas for improvement.<br \/>\n\u2022 Plan and manage machine maintenance and repair activities, ensuring prompt response times and effective solutions.<br \/>\n\u2022 Coordinate technical staff training and ensure their skills remain up to date with the latest technologies and products.<\/p>\n","protected":false},"featured_media":0,"parent":0,"template":"","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"categoria-lavorativa":[],"class_list":["post-4130","posizione-lavorativa","type-posizione-lavorativa","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Service Manager - SPM<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/spm-macchine.com\/en\/carreers\/service-manager\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Service Manager - SPM\" \/>\n<meta property=\"og:description\" content=\"We are looking for an experienced Service Manager responsible for managing after-sales services within the metalworking industry. 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